What is a Booking Channel integration?
A Booking Channel integration connects an external reservation platform (e.g. Google, a booking aggregator, or a custom customer-facing app) to Restoo. The Booking Channel acts on behalf of the end customer: it checks availability, creates bookings, and manages the reservation lifecycle — all via the Restoo API. The venue manages their schedule and availability in Restoo. Your platform surfaces that availability to customers and handles the booking flow.Integration objectives
- Real-time availability — Query live availability before presenting options to the customer, so you never offer a slot that is already taken.
- Booking conditions — Present any applicable conditions to the customer before confirmation, including duration limits and cancellation policy terms.
- Booking creation — Submit reservations directly into Restoo on behalf of the customer, with full customer data.
- Booking updates (when the venue allows it) — Allow customers to modify an existing reservation.
- Reconfirmation (optional) — Restoo automatically manages reconfirmation when required by the venue. Your integration can optionally trigger it manually via the API.
- Lifecycle tracking (optional) — Stay in sync with booking status changes driven by the venue (confirmations, declines, no-shows) via webhooks.
- Cancellation handling — Check for cancellation fees and cancel bookings in compliance with the venue’s cancellation policy.
Venue configuration
Not every venue offers everything on that list.Get Tenant Profile returns what this
one does: isStandBy says whether it is taking bookings at all, and features
says which operations and which fields are open to you. While a venue is in
stand-by, features comes back null.
Read the profile when you need it rather than once at start-up. A venue can
change its configuration at any moment, and a stale copy has you offering
something that was just switched off.
Responsibilities
Data flow
Your platform calls Restoo to read and write booking data. If you subscribe to webhooks, Restoo will notify your platform whenever booking data changes on the venue side.Restoo always sends booking notifications directly to the customer
(confirmations, reminders, updates). Your integration should not send its own
notifications for the same events — doing so will result in the customer
receiving duplicate messages.